Privacy Policy
Last updated: 10 July 2026
Ground Culture (Pty) Ltd ("Ground Culture", "we", "us") operates groundculture.co.za and runs cafes, a comedy club, food trucks, events and venue hire in Cape Town, South Africa. We respect your privacy and handle your personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect, why, and your rights.
Who we are
Ground Culture (Pty) Ltd, Shop 5, 170 Lower Main Road, Observatory, Cape Town, Western Cape, South Africa. For any privacy question or request, contact us at assistant@groundculture.co.za.
Information we collect
• Contact details you give us: name, email address, phone number.
• Order, booking and ticket information when you buy food, book a table, purchase event tickets, or hire a truck or venue.
• Payment information, which is processed securely by our payment and ticketing partners. We do not store your full card details.
• Website usage data such as pages visited, device and browser information, and cookie data.
How we collect from it
Directly from you through our website forms, in person, by email or phone, and through our ticketing and booking partners when you buy a ticket or make a booking.
Why we use your information
• To take and fulfil your orders, bookings and ticket purchases.
• To communicate with you about your order, booking or event.
• To send you marketing about events, specials and news, only where you have agreed to receive it. You can opt out at any time.
• To run and improve our website, services and events.
• To meet our legal and tax obligations.
Sharing your information
We do not sell your personal information. We share it only with:
• Ticketing and booking partners we use to sell tickets and manage events, including Wix and Quicket.
• Payment processors who handle transactions securely.
• Delivery platforms where you order through them.
• Service providers who help us run our business, such as email and marketing tools.
• Authorities where the law requires it.
Advertising
We advertise our events and venues on platforms such as Facebook and Instagram (Meta). These platforms may use cookies and similar technology to measure and improve our ads. You can manage ad preferences in your settings on those platforms.
Cookies
Our website uses cookies to make the site work, remember your preferences, and measure traffic and advertising. You can control cookies through your browser settings.
How we protect your information
We take reasonable technical and organisational steps to keep your information safe and to prevent unauthorised access, loss or misuse.
How long we keep it
We keep your information only for as long as needed for the purposes above, or as required by law.
Your rights
Under POPIA you may ask to see the personal information we hold about you, ask us to correct or delete it, object to processing, or withdraw consent to marketing. To exercise any of these rights, email assistant@groundculture.co.za. You also have the right to lodge a complaint with the Information Regulator of South Africa.
Links to other sites
Our website may link to other sites. We are not responsible for their privacy practices, so please review their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its updated date.
Contact
Ground Culture (Pty) Ltd, assistant@groundculture.co.za.